Legal & Compliance

Privacy Policy

Light in Vision Logistics respects your privacy and is committed to handling personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and share information when you interact with us or use our logistics services.

This Policy applies to customers, suppliers, partners, website visitors and any other individuals whose data we process in connection with our logistics operations.

Information We Collect

Contact and Identification Data

Name, company, job title, email address, phone number and similar contact details provided when you request quotations, place bookings or communicate with us.

Shipment and Operational Data

Details related to shipments such as shipment references, origin and destination, cargo descriptions, weights and volumes, routing, customs documentation and status updates.

Billing and Financial Data

Invoice details, payment records and information necessary for accounting, tax and audit purposes.

Website and Platform Usage Data

Technical information such as IP address, browser type, device identifiers and pages visited, collected through logs and cookies when you use our website or digital tools.

How We Use Your Information

To provide logistics, freight forwarding, customs clearance and related services as requested by you.
To communicate about quotations, bookings, shipment status, invoices and operational updates.
To maintain internal records, comply with legal and regulatory obligations and support audits.
To improve our services, platforms and customer experience through aggregated analysis.
To prevent fraud, misuse of services and security incidents.

Cookies & Online Tracking

Our website and digital platforms may use cookies and similar technologies to enable core functionality, improve performance and understand usage patterns.

Cookies may store technical data such as session identifiers, preferences and analytics information. You can control cookies through your browser settings, though disabling some cookies may affect the functionality of the site.

Shipment Tracking Data

When you track a shipment, we may display operational data such as current status, milestones, estimated times and routing information based on the shipment reference provided.

This tracking information is intended for customers and authorized parties linked to the shipment. It should not be misused or shared publicly without appropriate consent.

Data Sharing & Third Parties

We may share relevant data with carriers, customs brokers, agents, warehouse operators and other logistics partners solely for the purpose of performing agreed services.

Where required by law, we may also share data with authorities such as customs, tax agencies or law enforcement.

We do not sell personal data to third parties.

Data Retention

We retain data for as long as necessary to fulfill the purposes described in this Policy, to comply with legal and regulatory requirements and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of record, applicable laws and operational needs.

Data Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse or alteration.

Despite these measures, no system can be guaranteed as fully secure. We encourage you to use strong passwords and secure channels when communicating sensitive information.

Your Rights & Contact

Depending on applicable law, you may have rights to access, correct or request deletion of your personal data, or to object to certain processing activities.

To exercise these rights or ask questions about this Policy, please contact us using the contact details provided on our website or in our communications.